Is it true that the picture will never fade? The image will not fade or wash off. The image is not printed. It is true knitted fabric. The best way to describe the fabric is to say that it is exactly the same as a sweater. Each throw is processed and inspected before shipping to guarantee your satisfaction. What are the care instructions for your products? Machine wash in cold water. Air or tumble dry, gentle cycle. And of course, you should never use bleach when washing this product. How do I choose the best photo? Almost any photo or flat artwork can be made into a throw. The best results will come from a photo that is clear and has good contrast. Photo Recommendations: Image may be color or black-and-white. We will convert it to grayscale. The image for this product will always appear in grayscale. Image must be at least 240 x 240 pixels. Can I print the picture and then mail it to you? Printouts do not produce quality results. It would be better to upload the orignal image using our website. What is the recommended maximum number of images I can have in my throw? The rule of thumb for this is quite simple.1-3-5 or 1 image for a pillow (our smallest item), 3 for a 30x40 and 5 for the 40x60. While photos that exceed the the 1-3-5 rule can be made, the reproduction quality diminishes with each additional image and these orders will be made at the buyers risk. Can I add text to my throw? Yes. We can personalize any order by adding text to your order (an extra charge applies). Can I send a color picture? Any picture, color or black and white can be used. Size should be limited to a maximum of 8" x 10". Can my photo be cropped? Yes. We can crop your photograph when required or requested. We will crop your photo to focus on the main subject. By doing so, you receive a better product. How long does it take to make? Fulfillment is 10-13 business days from the day we receive the photo (extra time required during the holiday season). How much does shipping cost? There is a $7.95 per item charge. We only ship UPS ground within the continental US unless otherwise specified. If you are placing a bulk order, ask about alternate shipping methods, we may be able to accommodate you. What is your rate for reworking a photograph? $20 an hour with a one hour minimum. What does reworking mean? There is a limited number of colors that can be used in any throw. If a photograph would look bad with just the colors available, we can touch up the picture to make it come out better. How do I email the file? What image type and quality? Scan pictures at 300 dpi. and in grayscale. Save file as .jpg with minimal compression. Use the order form on our site. How do I pay for my order? Save money and securing place your order using PayPal. This will speed up processing of your orders. What is our return policy? We take great pride in the production of each order. However, in the unlikely event of a manufacturing defect in your order, just call us within 7 days of receiving it, return your unwanted item, and we will remake it at no charge to you. Is this site secure? Do you sell or share info with anyone? Our site is a secure and encrypted site with Authorize.net. Because we respects your privacy, we do not rent, share, or sell any information. All items are guaranteed. We take great pride in producing the best possible product for you. Feel free to call or email us with any other questions you may have.

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